Privacy policy

The controller for the public website, registration, customer management, billing, support and operation of FlyFork is iMATRIX GmbH, Cheerstrasse 13e, 6014 Lucerne, Switzerland.

This privacy policy explains how personal data is processed in connection with FlyFork. It applies to the public website, registrations, logins, customer accounts, support, communication, billing and technical platform use.

iMATRIX GmbH acts as controller for data processed for its own purposes. For data that a customer enters in its FlyFork account regarding guests, employees, business partners, reservations, orders, menus, QR codes, website widgets or similar content, the customer remains the controller. iMATRIX GmbH processes such data as a technical service provider on behalf of the customer.

Depending on use, master data, account and login data, contract, package, invoice and payment data, support and communication data, restaurant, location, menu, item, price, opening hour and image data, reservation, order, table and operational data as well as technical data such as IP address, device information, browser, log files, cookies and usage data may be processed.

Personal data is processed to provide, operate and secure FlyFork, manage customer accounts, roles and access, display menus, QR codes, widgets, reservations, orders and other functions, provide support and communication, process contracts, payments and invoices, ensure security and system stability, comply with legal obligations and improve the product.

Processing is carried out under applicable data protection law, in particular Swiss data protection law and, where applicable, the EU General Data Protection Regulation. Legal bases may include contract performance, pre-contractual measures, legal obligations, legitimate interests, consent or processing on behalf of customers.

The public website and FlyFork may use cookies and similar technologies. Necessary cookies are used for operation, security and login. Optional cookies, such as analytics or marketing cookies, are used according to the cookie settings.

Personal data may be disclosed to service providers required for operation, hosting, security, payment processing, communication, support, analytics or technical delivery. Data may be processed in Switzerland, the European Economic Area or other countries. Where legally required, appropriate safeguards are used for transfers to countries without an adequate level of data protection.

Personal data is retained only as long as required for the stated purposes, contractual services, evidence, security, legal retention duties or legitimate interests. iMATRIX GmbH applies appropriate technical and organisational measures to protect personal data.

Depending on applicable law, data subjects may request access, correction, deletion, restriction, data portability, objection or withdrawal of consent. Where data is processed on behalf of a customer, iMATRIX GmbH may forward or coordinate requests with the responsible customer.

Customers are responsible for the lawfulness of the data and content they enter, process or publish through FlyFork. They must ensure that guests, employees and other data subjects are appropriately informed and that required consents or legal bases exist.

This privacy policy may be amended if legal, technical or operational requirements change. The current version is published on the website.